Shipping Policy
Aunty Roxene's Shipping Policy
Welcome to Aunty Roxene's! We aim to ensure your shopping experience with us is smooth and satisfying. Here is our shipping policy to help you understand how and when your order will be delivered.
Delivery Locations
We currently offer delivery within the United Kingdom only.
Processing Time
All orders are processed within 5 working days. Please note that orders are not processed or shipped on weekends or public holidays.
Shipping Methods
All orders are shipped via DPD delivery. This ensures your package is securely handled and can be tracked every step of the way.
Shipping Rates & Delivery Times
Standard Delivery:
- Delivery Time: 1-2 working days - once shipped
- Shipping Method: DPD
- Insurance: All orders are insured in case of loss or damage.
Order Tracking
Once your order has been dispatched, you will automatically receive an email with your tracking number. You can use this number to track your delivery via the DPD website, depending on the shipping method chosen.
Insurance
We understand the importance of your purchase and take every measure to ensure its safe arrival. All orders are insured against loss or damage during transit. If your package is lost or damaged, please contact our customer service team immediately to start an insurance claim.
Contact Us
If you have any questions about our shipping policy, please contact us at contact@auntyroxenes.com We aim to respond to emails within 4 days (excluding weekends). Our team is here to assist you and ensure you have a pleasant shopping experience with Aunty Roxene's.
Thank you for choosing Aunty Roxene's!
